This privacy policy was last updated on 21 July 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy policy, we explain what we do with the personal data we collect through our website https://chw-coaching.ch. We recommend that you read this document carefully. In processing personal data, we comply with the applicable legal requirements.
This means, among other things:
- We clearly state the purposes for which we process personal data.
- We limit the collection of personal data to the data required for legitimate purposes.
- We obtain your explicit consent where this is required for the processing of your personal data.
- We take appropriate security measures to protect your personal data.
- We respect your right to access, rectify, delete and object.
If you have any questions or would like to know what personal data we hold about you, please contact us using the contact details at the end of this privacy policy.
1. Controller
The controller responsible for data processing on this website is:
CHW-Coaching, a service of CHW-Services GmbH
Ettenhauserstrasse 46
8620 Wetzikon
Switzerland
Website: https://chw-coaching.ch
E-mail: winn.chelini@chw-coaching.ch
Phone number: +41 78 239 12 12
2. Purpose, data and retention period
We may collect or receive personal data for various purposes connected with our business activities. Below you will find an overview of the most important processing operations.
2.1 Contact by phone, e-mail, post or contact form
Use
When you contact us, we process the data you provide in order to answer your enquiry, arrange an appointment or prepare the requested service.
For this purpose, we may use the following data
- First and last name
- E-mail address
- Phone number, if provided
- Content of your message
- Address, if required to process the enquiry
Legal basis
Processing is carried out on the basis of your consent, for the performance of pre-contractual measures, or on the basis of our legitimate interest in responding to your enquiry.
Retention period
We store this data only for as long as is necessary to process your enquiry. Unless statutory retention obligations apply, the data is generally deleted after 12 months at the latest.
2.2 Coaching, appointment scheduling and customer care
Use
If you make use of coaching, an introductory session or a consultation, we process the data required for organising, conducting and following up on appointments.
For this purpose, we may use the following data
- First and last name
- E-mail address
- Phone number
- Appointment and communication data
- Information you voluntarily share with us in the course of our collaboration
Legal basis
Processing is carried out for the performance of contractual or pre-contractual measures and, where necessary, on the basis of your consent.
Retention period
We store this data only for as long as is necessary for providing the service, customer care or statutory retention obligations.
2.3 Payments and invoicing
Use
If you book paid services or purchase products, we process data for payment processing, invoicing and accounting.
For this purpose, we may use the following data
- First and last name
- Billing address, if required
- E-mail address
- Payment information
- Order or booking information
- IP address, where processed by the payment provider or shop system
Legal basis
Processing is carried out for the performance of the contract and to fulfil legal obligations, in particular accounting and tax retention obligations.
Retention period
Invoice and payment data is stored in accordance with statutory retention obligations.
2.4 Website analytics (Cloudflare Web Analytics)
Use
We use Cloudflare Web Analytics (Cloudflare, Inc., USA) to understand the use and performance of this website and to improve content, usability and technical stability. According to Cloudflare, the service does not use analytics cookies or persistent client-side identifiers and does not store data in, or access browser storage such as cookies, localStorage, sessionStorage or IndexedDB.
For this purpose, the following data may be processed
- Pages visited
- Referring websites
- Device type
- Browser
- Operating system
- Country
We do not use Cloudflare Web Analytics to identify individual visitors, create visitor profiles or track visitors across websites.
As part of normal Internet communication, Cloudflare receives the source IP address when the analytics request is transmitted. According to Cloudflare, the source IP address is discarded at the nearest Cloudflare data centre and is not stored in the Web Analytics core databases or logs.
Legal basis
Where the GDPR applies, we process this information on the basis of our legitimate interests under Article 6(1)(f) GDPR in understanding the use and performance of our public website and improving its content and functionality. For visitors in Switzerland, the processing is carried out in accordance with the Swiss Federal Act on Data Protection (FADP).
Retention period
Statistical data is stored only for as long as is necessary for analysis. The specific storage period is determined by Cloudflare Web Analytics.
For more information, see Cloudflare’s Privacy Policy.
2.5 Technical provision and security of the website
Use
When you visit our website, technically necessary data is processed so that the website can be displayed, operated reliably and protected against misuse.
For this purpose, the following data may be processed
- IP address
- Date and time of access
- Browser type and browser version
- Operating system
- Pages accessed
- Referrer URL
- Server log files
Legal basis
Processing is carried out on the basis of our legitimate interest in the secure, stable and functional operation of our website.
Retention period
Technical log data is stored only for as long as is necessary for security, error analysis and operation.
3. Cookies
This website sets no cookies. Only the privacy notice you can dismiss on your first visit is recorded in your browser’s local storage. Cookies are placed exclusively on our separate booking and shop website booking.chw-coaching.ch, which has its own cookie banner. For more information, please see our cookie policy.
4. Disclosure of data
We only disclose personal data where this is necessary for providing our services, where you have consented, where a legal obligation exists or where there is a legitimate interest.
Disclosure may in particular be made to technical service providers, payment providers, hosting providers or legally competent authorities.
5. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unauthorised disclosure.
Our security measures may include in particular:
- SSL/TLS encryption
- Login protection
- Website hardening and security features
- Regular updates of technical systems
- Restriction of access to personal data
6. Third-party websites
This privacy policy does not apply to third-party websites we link to. We have no influence over how these providers process personal data. Please read the privacy policies of the respective third-party providers.
7. Changes to this privacy policy
We reserve the right to amend this privacy policy as necessary, in particular if our website, our services or legal requirements change. The current version published on this website applies in each case.
8. Your rights regarding personal data
You have, in particular, the following rights regarding your personal data:
- Right of access to the personal data we process about you
- Right to rectification of inaccurate or incomplete data
- Right to erasure of personal data
- Right to restriction of processing
- Right to data portability
- Right to withdraw consent you have given
- Right to object to certain processing operations
If you wish to exercise any of these rights, please contact us using the contact details below. Please make sure to clearly identify yourself so that we do not disclose data to the wrong person or accidentally amend or delete data.
9. Right to lodge a complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.
10. Contact details
For questions about the processing of your personal data or the exercise of your rights, please contact us:
CHW-Coaching, a service of CHW-Services GmbH
Ettenhauserstrasse 46
8620 Wetzikon
Switzerland
Website: https://chw-coaching.ch
E-mail: winn.chelini@chw-coaching.ch
Phone number: +41 78 239 12 12